UAEmall Return Policy

Items shipped from uaemall retail, including deals, can be returned within 15 days of receipt of the shipment.

Reason

You have received a wrong product

a product that is not as described on the Site; or a damaged product.

Possibility

Yes

Return Condition

The product is unused, in original unbroken packaging and includes all tags.

For electronics, open products will be accepted if found defective, different from the description or picture displayed.

Reason

You have changed your mind

Possibility

Only in certain conditions.

You have a right to return a product within fifteen (15) days of receipt of shipment.

Return Condition

Fashion

open packaging accepted if the product(s) still has the original tags

All other Categories including Electronics.

Only unbroken original packages including all accessories.

Non-Returnable

You do not have a right to return, replace or exchange products in respect of:

  • Products with tampered or missing serial numbers
  • Products that are classified as hazardous materials or use flammable liquids or gases
  • Products that have been used or damaged by you or are not in the same condition as you received them
  • Any consumable product which has been used or installed
  • Products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene-related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding-related products) music, video and video games

Contact Us

You can make your refund or return bu dialling this number 00971547915973

FAQ

In case the product received by you is damaged or defective, you could return the product in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned product, we will inspect it. If the product is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

In the scenario where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund.

In case of a change of mind, before receiving your order, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, with the below terms and condition applied:

The return is in accordance with uaemall returns policy

The items are in their original retail packaging (Sealed/Closed Box)

In cases, of clothing & fashion orders, the original tags and seal be present along with the original packaging

In case if you cancel the order or if it is cancelled from our end, the amount will be refunded back to your credit card/debit card.

if you cancel the order, products which are shipped but not delivered, you will receive a full refund as noon store credits within 24 hours. Upon request, we can arrange for a transfer back to your credit/debit card. The amount may take up to 30 days to reflect in your card statement, depending upon the issuing bank.

For delivered products, wherever the return reason is met as per uaemall return policy and post-inspection by our team, we will refund the product amount, as your noon store credits within 24 hours. Upon request, we can arrange for a transfer back to your credit/debit card. The amount may take up to 30 days to reflect in your card statement, depending upon the issuing bank.