UAEmall Return Policy

UAEmall Return Policy

UAEmall offers returns for products within fifteen (15) days of receipt of the shipment to you if the product is eligible for return. Products that are eligible for return have the – “Enjoy hassle-free returns with this offer” tag under offer details. Products that are not eligible for return cannot be returned under any circumstances. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfilment centre, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or your UAEmall wallet if you paid in cash. Your refund is subject to the condition of the returned product.

Products eligible for returns will only be accepted under the following conditions:

Electronics and Mobiles

  1. The product must be returned with the original packaging, sealed, and unopened.
  2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
  3. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

Beauty and Health

  1. Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.
  2. Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.

Fashion

  1. Apparels such as underwear, lingerie, swimwear, bra, socks & tights are not eligible for return.
  2. Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.
  3. Footwear, eyewear, watches, bags & luggage must be returned in their original packaging with all tags completely intact.

Home & Kitchen

  1. Furniture and large home appliances are not eligible for return.
  2. Home decor products are accepted for a return only if the product is unopened, free from any damage, and must be in the original packaging.
  3. Unwrapped bedding products will not be accepted for return.
  4. Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

Sports & Outdoors

  1. Products eligible for return can be returned only if the product is not used and is in the original packaging.

Toys & Games

  1. Dressing up costumes are non-returnable
  2. Toys and Games that are used, activated or missing parts will not be accepted for return

Baby Products

  1. Hygiene-related products, feeding & training accessories, diapers and accessories, bath care, and medical treatment products are not eligible for return.
  2. Baby products eligible for return must be returned with the original packaging, sealed, and unopened.

Grocery

  1. All Grocery items are non-returnable.

Automotive

  1. The product must be returned with the original packaging, sealed, and unopened.
  2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
  3. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

Tools & Home Improvement

  1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
  2. Any item which is used or damaged will not be accepted for return.

Books

  1. Books that are eligible for return will only be accepted if unused, not torn, or damaged, and in their original condition.

Pet Supplies

  1. Products that are eligible for a return, unused, and in the original packaging can be returned. It must be in the same condition as the customer received it.
  2. Perishable goods such as food treats and supplements cannot be returned.

Stationery & Office Supplies

  1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
  2. Any item which is used or damaged will not be accepted.

General conditions applicable to all returns

UAEmall shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. In case both attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.